Santa Fe Collection available 11/12 (4pm pt)

FAQ

Shipping

What shipping provider do you use?

I use USPS first class mail for both domestic and international orders. Tracking numbers are emailed to you once it has been shipped. All orders are insured up to the dollar value of the item(s) purchased.

When will my order be shipped?

If your jewelry item is ready to ship, it will get sent out 3-5 business days after purchasing. If the piece is made to order, a processing time is included, and will get shipped out within 2-6 weeks of purchasing.

How can I get quicker shipping?

To get quicker shipping, you can upgrade to priority mail express shipping within the US. For made to order items, feel free to contact me before purchasing so we can ensure that it will arrive on time.

Returns

Can I return an item?

I typically do not accept returns on jewelry. Everything is decided upon a case to case basis. That being said, if you're having a problem with your jewelry, and it needs to be repaired or attended to, please email me and we will work out a solution that feels best for the both of us. I will not accept returns on sizing mistakes. It is your responsibility to know your ring size, bracelet size, etc. Exact measurements can always be found in item descriptions to better aid this process for you.

I wish that all of my customers are satisfied with the jewelry they purchase from me. For us to achieve that, please go through and read all jewelry descriptions, look at the photographs, and make sure that everything is the adequate size.

***Ring sizers are sold here if you are unsure of your size!***

Custom Orders

Can I request a custom piece of jewelry?

90% of the time I am not accepting custom orders. To help keep business running smoothly for me, I tend to stick to collection making. I do not have a wait list for when I am taking custom requests. How it works is that I will occasionally offer custom order slots on Instagram. That requires claiming a spot in the comments of my instagram post. For more information on how I operate those custom order slots, feel free to send me an email. I also recommend signing up for my email list, if you want to be notified once I'm accepting custom orders.

I would love to order a ring, but I don't know my size. How do I go about figuring that out?

I always recommend finding a local jewelry shop to have your finger sized at. They typically do this free of charge. If you're unable to find a jeweler,  your second option would be to purchase a ring sizer here. These affordable sizers will ensure a proper fit. It's worth it, trust me! Using a tape measure will not provide you with an accurate size.

Materials

What kind of metal do you use?

All of my jewelry is hand crafted with .925 sterling silver. Occasionally you will find some fine silver bezels, which is the strip of metal that holds the cabochon. 

 

Jewelry Care

To maintain the longevity of your piece, avoid wearing jewelry while swimming, bathing, washing dishes, etc. Always remove jewelry before applying lotion or using household products. You can always put it on after! 

 

Will my jewelry tarnish over time?

All jewelry will tarnish over time, especially in wet climates. If you're not a fan of the antiqued look, and want to keep it at it's fresh shine, you can always purchase a polishing cloth to give it a little pick me up. Please avoid chemical jewelry cleaners. If your jewelry needs a pick me up, aka a fresh polish, please don't hesitate to email me. I am always happy to bring your jewelry back to its' original shine for a small fee. 

 

If you have any more questions about my trade, please feel free to send an email my way.